Amana AMVC960803BN Error Code E11: Rollout Switch Open

What Does Code E11 Mean?

Error code E11 on the Amana AMVC960803BN indicates that the manual-reset flame rollout switch has opened. Rollout switches are thermal safety devices positioned at the burner box opening to detect if flames are escaping (rolling out) from the combustion chamber into the furnace cabinet. When flame rollout occurs, it means combustion is not fully contained, which poses a fire and carbon monoxide hazard.

Gas pressure that is too high causes excess gas to be delivered to the burners, producing larger flames that roll out of the burner compartment. Misaligned burners — displaced from their proper position in the burner rack — can direct flames toward the rollout switch. A restricted heat exchanger or blocked flue system prevents proper combustion gas exhaust, forcing combustion products and flames back through the burner openings.

The rollout switch is a manual-reset device, meaning it does not automatically reset when it cools. It requires physical access and deliberate resetting, which is intentional — the cause of the rollout must be found and corrected before the furnace is operated again. Turn off the furnace and the gas supply. Call an HVAC technician to inspect the burners, heat exchanger, flue system, and gas pressure before any attempt is made to reset the switch.

Common Causes

When to Call a Professional

Contact a licensed HVAC technician if:

• E11 is present — do not reset the rollout switch until a technician has identified and corrected the cause of flame rollout
• Gas pressure is suspected to be too high — gas pressure must be measured and adjusted by a qualified technician using a manometer
• The heat exchanger or flue is restricted — a cracked or obstructed heat exchanger requires immediate professional inspection

✓ Verified against manufacturer service manual — March 2026